Error when loading GLM

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aarond
Posts: 8
Joined: Mon May 17, 2021 4:23 pm

Error when loading GLM

Post by aarond »

I am getting the following error when loading a GLM model in DG Kernel build 5217. This only happens when running a build in Release configuration, it does not happen when I am debugging the application in a Debug configuration. It also does not happen every time, when using two views it will sometimes only load into one view or the other, or fail in both views.
Screenshot 2021-07-14 174142.png
Screenshot 2021-07-14 174142.png (5.14 KiB) Viewed 21261 times
Screenshot 2021-07-14 174142.png
Screenshot 2021-07-14 174142.png (5.14 KiB) Viewed 21261 times

nickz
Site Admin
Posts: 236
Joined: Fri Jul 26, 2013 3:58 am

Re: Error when loading GLM

Post by nickz »

Thank you for reporting, Aaron
We are looking into it
Regards

nickz
Site Admin
Posts: 236
Joined: Fri Jul 26, 2013 3:58 am

Re: Error when loading GLM

Post by nickz »

We have added some synchronization to the converter in today's 5222 update. It should be OK now.

It would be good to convert all .glm files on your customer's machines. It can be done by running cglm.exe from command line. It will convert all .glm in subdirectories as well and will store .mdg in a specified folder. No files deleted. See more at Converter.

The normal save as .mdg does the same, if needed, so you could write an own small utility to do something special.

Regards

aarond
Posts: 8
Joined: Mon May 17, 2021 4:23 pm

Re: Error when loading GLM

Post by aarond »

This popped up again. I am getting the same error with a different error code, but we have only seen this one one machine we have deployed it on.
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Screenshot 2021-08-30 130914.png
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nickz
Site Admin
Posts: 236
Joined: Fri Jul 26, 2013 3:58 am

Re: Error when loading GLM

Post by nickz »

Hmm. We are looking into it.
Thanks for reporting

nickz
Site Admin
Posts: 236
Joined: Fri Jul 26, 2013 3:58 am

Re: Error when loading GLM

Post by nickz »

Sorry, it took a while.
We could not reproduce it, unfortunately. I suspect there is something specific to the model.
It would be great if your customer could upload the model at https://dynoinsight.com/Supp.aspx
We would debug it then.
Regards

aarond
Posts: 8
Joined: Mon May 17, 2021 4:23 pm

Re: Error when loading GLM

Post by aarond »

We are still running into this, and it seems to be machine specific. When someone runs into this error on one PC I can convert the model on a different PC without issue. However the first PC will always have the issue and the second PC will never have the issue on a particular model. We have run into it on a bunch of different models, so it doesn't seem to be model specific altho we originally created the GLMs in the same way.

If I run into a model that gives us this error on multiple PCs I will pass it along, but since it seems to be fairly random when it will error so I have a feeling reproducing it will be random chance.

We have considered doing a bulk convert, the main issue is that we have a large number of clients with a single model file instead of a smaller number of clients with many model files. So we are doing software upgrades as needed. I built the conversion functionality into our application, so our application automatically converts a client to the MDG format on first run if a GLM exists but not an MDG.

Anyway, we do have a workaround and this should be less of an issue as we get more models updated. I am attaching another error code in case it is helpful.
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Screenshot 2021-11-09 112114.png
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